Frequently Asked Questions

Customer questionnaire
What happens after I provided the additional information? How can I use Western Union services again? Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? View all questions →
Send money
How much can I borrow with Beforepay? How can I send money with Western Union using Beforepay? How do I contact Beforepay? View all questions →
Sending large transfers
What is the limit of the amount that I can transfer through Western Union? What care do I need to take when sending the documents? What are the fees to send a large amount money transfer? View all questions →
Money transfer
How can I find out the status of my money transfer? How do I send money directly to my receiver’s bank account? Can I change my receiver’s name after completing my transfer? View all questions →
My WU℠
What are the benefits of My WU℠ loyalty program? Can I still redeem My WU℠ points? Why can I not earn points in the My WU℠ loyalty program anymore? View all questions →
Corporate information
Which services are offered at Agent locations? What should I do if an Agent’s information in Find Location is listed incorrectly? What if I can’t find a Western Union Agent in my area? View all questions →
Money orders
What can I do with My WU points? How long does it take to process a forgery claim? How can I initiate a forgery claim? View all questions →
Help with current and past transfers
What information is required to find the status of my money transfer? Can I access my money transfer history? Will the receiver be notified when the money is in their bank account? View all questions →
Additional wu services
Can I cancel a Bill Payment for a refund? Can I use a WU Netspend prepaid card to send money? How do I find my WU Netspend prepaid card balance and track my card activity? View all questions →
Identity verification
How can I verify my identity online? Why do I need to verify my identity when sending money online? Why do I need to update my details again? View all questions →
Wu.com troubleshooting
How can I add receiver contacts to my profile? My profile is locked. What should I do? How do I register for a Western Union profile? View all questions →
Receive money
What does my receiver need to pick up the money transfer? How can my receiver get the money? View all questions →
Registration and profile settings
How do I add my debit card, credit card1 or a bank account? How do I change my profile privacy and marketing settings? How do I log into my Western Union profile? View all questions →
Consumer protection
What are some common scams I should be aware of? What can I do to help protect myself from fraud? What should I do if I receive an email from Western Union asking for personal information? View all questions →
Send money to a bank account
How do I send money to a bank account from Australia? What is a Bank Identification Code (BIC)? What details do I need to send money directly to a bank account? View all questions →
Agent locations
What are Western Union agent locations? How do I find out the services being offered at an Agent Location? What are the working hours of agent locations? View all questions →