Frequently Asked Questions

To add a new payment method, please follow the steps below: 

On our website: 

1. Log into your profile.
2. Go to the Payment methods section.
3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log into your bank account online.
4. Enter your card or bank account information and select Save.

On our mobile app: 

1. Log into your profile.
2. Select Profile from the menu.
3. Select Payment methods.
4. Add a new debit card, credit card, or a new bank account.

¹ Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

1. On the website, log into your Western Union profile.
2. Click the Menu icon and select Settings from the dropdown.
3. In the Information sharing section, select the check box.
4. Select Save changes.

To log into your Western Union profile, please follow the steps below:

1. Select Log in.
2. Enter your registered email address and password.
3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

1. Select Register.
2. Enter the required details.
3. Verify your email address.
4. Log into your new profile.

Follow these steps to update your postal address and phone number:

On our website or the Western Union mobile app:

1. Log into your profile.
2. Select your name from the menu at the top. 
3. Enter your new postal address and phone number. 
4. Select Save or Update to confirm the changes.

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased. To delete your profile, contact our Customer Care.

Follow the steps below to change your password:  

1. Log into your profile. 
2. Choose Reset password.
3. Enter the new password and select Save.

Follow the steps below to update your email address:

1. Log into your profile.
2. Enter the new email address and select Save to confirm the changes.
3. Verify your email address.
4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

Note: The option to update your email address is not yet available on the mobile app.

To edit your profile details such as email address, phone number, and address, please do the following:

1. Log in through westernunion.com or our mobile app.
2. Select your name at the top right to go to your Profile.
3. Edit your phone number, address, or email address.
4. Select Save information.

Once you’ve successfully changed your email address, you will have to use the same email address to log in to your Western Union profile.

Note: If you’ve already verified your identity, you cannot change your name or date of birth on your profile. Alternatively, you will need to delete your profile and create a new one.

You can set up a security question by doing the following:

1. Log in through westernunion.com or our mobile app.
2. Select your name at the top right to go to your Profile.
3. Select Security question section to set up a question and answer.
4. Select Save information.

We recommend setting up a security question as it adds another layer of security to your profile.

No, your receiver can receive money via Western Union without registering.

However, if they are in Colombia, Argentina, China, or Jamaica, they may need to complete a one-time registration. We’ll inform your receiver about this requirement within 24 hours from the start of the transfer. Learn more.

Yes, you can delete your Western Union profile. To do so, please contact our Customer Care with the following information:

• Your name as it appears on your profile.
• Your registered email address and phone number.
• Your My WU℠ number, if applicable.
• The reason for deleting your profile.

We may contact you for additional information to complete your request.

Please note that profile deletion is permanent, and you’ll lose your My WU points and access to your transfer history.

Note: You can also delete, access, or correct your personal information available to Western Union by filling in the Data Privacy Request Form.

Yes, you can change your password by doing the following:

1. Log in through westernunion.com or our mobile app.
2. Select your name at the top right to go to your Profile.
3. Go to the Password section to create a new password.
4. Select Save information.

Alternatively, you can reset your profile password by selecting Forgot password? while logging in.

No, creating a profile with Western Union is free.

Creating a Western Union profile is easy and takes only a few minutes. Just follow the steps below:

1. Go to westernunion.com or our mobile app.
2. Select Register and enter your name and email address.
3. Create a password and check the relevant boxes.
4. Select Continue.

You can immediately start sending money after registration.

Please note that you’ll need to complete your registration by providing other details such as your address, phone number, and date of birth. You can do this while sending money online or later by visiting the Profile page.

Make sure that your details are as they appear on your government-issued ID and address proof.

Registering with us allows you to send money quickly as you don’t have to fill out your details every time you transfer. With a Western Union profile, you can also track your transfers, access your transfer history.

Please note that you need to register to avail most services.

Use your email address and password to log in to your Western Union profile via our website or mobile app.

If you forget your password, select Forgot password? and reset it.