Frequently Asked Questions

Money transfers will generally be paid in cash at the agent location.

Some restrictions may apply. For more information, please visit your nearest agent location.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

All fees are paid by the sender. The receiver pays no transfer fee.

You will be notified via an SMS sent on your registered mobile number. You can also track your transfer online. All you need is the tracking number (MTCN) mentioned on the payment receipt.

You can pick up your money transfer from any of our agent locations. While receiving the transfer, you’ll need to provide the following information:

• The tracking number (MTCN)
• The send country’s name
• The send amount and currency
• Your sender’s name

Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.

1. Open the app.
2. Go to Menu.
3. Select History.
4. Select the transaction to see the status.

Or

1. Go to the Home menu.
2. Select Track a transfer.

You will need:

• Tracking number (MTCN) AND
• Sender’s first and last name OR
• • Receiver’s first and last name

Option 1:

Your receiver can present any of the following:

• Passport
• Australia Driver’s license