Frequently Asked Questions

Consumer protection

What are some common scams I should be aware of?

For educational videos and descriptions of common scams, visit our Fraud Awareness Videos and Fraud Types page.

What can I do to help protect myself from fraud?

To learn more about how to protect yourself from fraud, visit our Fraud Awareness page and take our Fraud Quiz.
 

What should I do if I receive an email from Western Union asking for personal information?

Western Union will never send you an email asking for your personal information, email, or password.
If someone contacts you claiming to be from Western Union and asks for your personal information, email, password, invites you to open an attachment, or click on a link, don’t do it.
Forward this and any other suspicious emails to spoof@westernunion.com and then delete the emails.

Visit our Fraud Awareness page for more information.

How do I report fraud?

If you believe you’re a victim of fraud, call theWestern Union Fraud Hotline at 1-800-448-1492. You can also forward anysuspicious emails to spoof@westernunion.com.
Visit our Fraud Awareness page for more information.