Frequently Asked Questions

Corporate information

Which services are offered at Agent locations?

Service availability varies by Agent location.
On WU.com, click Find Locations*. Use the Western Union Services filter to quickly locate Agents offering Convenience Pay, money transfer, mobile money transfer, payments, money transfer to bank account, prepaid card sales, pay bill, money order, and WU Reload (prepaid services).
*For more options to search for Agent locations, click here.

What should I do if an Agent’s information in Find Location is listed incorrectly?

WU.com
 
• On the Find Locations page, locate the Agent by address or name and service type.
• Click Report a problem with a location. 
• Choose the location(s) you’d like to report, the type of problem, and a description of the problem.
 
Mobile app
 
• On the Find Locations tab, locate the Agent by address or name and service type.
• Tap More and Send App feedback.

What if I can’t find a Western Union Agent in my area?

Try broadening your search (for example, remove the ZIP Code to search within the entire town or city) or try another town or city nearby. If that does not help, you can send money using your credit* or debit card on WU.com or by calling 1-800-CALL-CASH® (1-800-225-5227).
*Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

Where can I find more information for shareholders?

Visit Western Union Investor Relation for information about Western Union’s financials, corporate governance, and more.

What are Western Union Agent locations?

Agent locations are places where you can transfer or receive money in person with Western Union.
Agent locations may be in supermarkets, grocery stores, check cashers, convenience stores, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train and bus stations, and currency exchange offices.
To find the nearest Agent location online, visit WU.com and click Find Locations at the top of the page. Click here for more options.

What are the benefits of becoming a Western Union Agent?

Becoming an Agent gives you an opportunity to:
  • Increase your revenue and grow repeat business.
  • Strengthen customer loyalty by offering more convenience with new services.
  • Gain new customers by offering money orders, money transfer, and bill payment services.
  • Receive Western Union equipment and training for yourself and your employees.
  • Join a global network of businesses serving millions of customers annually.
To become a Western Union Agent, please visit the Western Union Agent Portal or contact Customer Care.
 

How do I become a Western Union Agent?

Please visit the Western Union Agent Portal or contact Customer Care.

Where can I find Western Union’s annual report?

Western Union’s annual reports are available on our investor relations site, under Annual Reports.