Frequently Asked Questions

My WU℠

What are the benefits of My WU℠ loyalty program?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Can I still redeem My WU℠ points?

Yes, you can continue to redeem your My WU points until their expiry.

Why can I not earn points in the My WU℠ loyalty program anymore?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Do you have a loyalty or rewards program?

Yes. To learn more about My WU®, visit our website or watch a video.

How do I redeem My WU℠ points?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

How can I earn My WU℠ points?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

What is the My WU℠ loyalty program?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

How do I check my accrued My WU℠ reward points?

You can check your My WU points in any of the following ways:

On our website:

  1. Log in to your Western Union profile.
  2. Go to the Menu and select My WU Rewards.

On the My WU Rewards portal:

  1. Log in to your Western Union profile.
  2. Go to My WU rewards portal.

On our mobile app:

  1. Go to our mobile app.
  2. Go to the homepage or select My WU Rewards under Menu.

I’m a Gold Card holder. Is My WU℠ different?

Yes, My WU has replaced Gold. If you’re a Gold Card holder, you’ll be automatically moved to the My WU program with immediate access to all benefits. No action is required from you, and you can continue to use your 9-digit number while sending money via Western Union.

How do I sign up for the My WU℠ rewards program?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Can I merge two My WU℠ numbers?

Yes, you can merge two or more My WU numbers into one. After you link them, we’ll assign you a new, unified My WU number.

To link your My WU numbers, follow these steps:

  1. Log in to your profile.
  2. Go to the Menu and select My WU Rewards.
  3. Select Have another My WU card? Let’s merge it.
  4. Enter your My WU number and select Merge.
  5. Review your My WU numbers and select Merge my numbers.
  6. Confirm the linking and select Merge my numbers.

It may take up to 72 hours to get your My WU numbers linked and reflect the new total My WU balance. Until then, please use any of your existing My WU numbers.

Note: You can also link your retail and digital My WU numbers.