Frequently Asked Questions

We need to confirm your identity before your first money transfer. Once we have confirmed your ID, you’ll be able to send up to 50,000 AUD using Australian issued Debit card, PayID & PayTo and 9,000 AUD using Australian issued Credit Card, Apple Pay or Google Pay online.

To verify your identity, please do the following:

• Log in to our website or mobile app.
• Start a transfer.
• Confirm your personal details.
• Save time by making sure your personal profile information is up to date.
• Acceptable forms of government-issued photo ID include:
  • All passports (Australian and overseas).
  • Australian-issued driver’s license.

After your identity information is verified, you can complete your transfer.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

We might ask you to update your profile in case of the following:

• The details you provided were incorrect or missing.
• The scans were unclear.
• We couldn’t verify your identity.

Note: Please make sure the profile details match your government-issued ID.

To improve your transfer experience, sometimes, we need to verify your profile and other details again. To do so, we might request additional information from you.

We’ll contact you in case of the following:

• Your transfer exceeds the send limit.
• Your receiving country needs additional verification.

To send money from an agent location, you’ll first need to verify your identity.

To do so, you’ll need to present one of the following:

• Your passport.
• Your Australian driver’s license.
• Your Australian 18 proof of age ID or photo card.