Frequently Asked Questions

Bill Payment money transfer change, refund, or cancellation requests must be approved by the company the money is being sent to and are based on their own policies and time frames. 

Western Union cannot guarantee a refund once the payment has been sent.

Yes. You can use the card to send money from WU.com or www.wunetspendprepaid.com.

Learn more about Western Union® NetSpend® prepaid cards.

You can call the phone number on the back of your prepaid card and use the automated system for card balance and recent card activity. You can also sign in to your WU Prepaid Card profile by visiting www.wunetspendprepaid.com.

Yes, you can track the money transfer as it is processed through Western Union.  We recommend contacting your biller directly to confirm the payment was received.

1. At the top of the web page, click Track Transfer.

2. Select Bill payment.

    a) If you have the MTCN number, enter it in the Tracking number (MTCN)field and choose Track transfer. 

     b) If you do not have the MTCN number, under Track transfer, choose Don’t know the MTCN? 

You’ll need:

                I. Sender’s phone number

                II. Bill Amount

                III. Date of transfer (optional)

3. Select Track transfer.

1. Tap More.

2. Tap Track a transfer. 

3. Tap I’m the sender and enter the MTCN number in the Tracking number (MTCN) field.

4. Tap Next.

Reloadable prepaid cards are available at select Western Union Agent locations nationwide.

1. On WU.com, click Find Locations.

2. In the Western Union Services filter section, check the Prepaid Card Sales box.

3. Nearby location that carries Prepaid cards display.

You can also buy them online at www.wunetspendprepaid.com.

You can reload your card at www.wunetspendprepaid.com. Sign in and follow the steps.

You can also reload your prepaid card at participating Agent locations. Find an Agent location at Find Locations on WU.com.

Send payments directly to participating billers in the United States for your mortgage, auto, credit card, insurance, utility, government bills, and more with Western Union’s Bill Payments service.

1. On WU.com, log on to your WU profile.

2. At the top of the web page, click Pay bills.

3. Follow the instructions provided.

You will need:

Biller name

Account number

Amount

1. Log on to your WU profile.

2. Tap Pay Bills.
3. Locate the biller by searching through the options at the top of the screen or tap More and type the company name in the Search field or scroll through the list of billers.
4. Follow the instructions provided.

You will need:

Biller name

Account number

Amount

Ask the Agent for the To Send Money Form (TSMF) for Bill Payments service.

You will need:
Company Name (or Code City)

Account Number
Amount

Call 1-800-CALL-CASH (1-800-225-5227) to send money using a credit** or debit card.

You will need:
Biller name
Account number
Amount

**Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

Call the phone number on the back of your prepaid card and follow the prompts. Once you’ve entered your account information, choose option 1 and follow the instructions.

This can vary based on the biller that you submit a payment to. Please contact your biller’s customer service department for more information.

You’ll receive a Money Transfer Control Number (MTCN) on your receipt to confirm the payment was sent to your biller. You can track your transfer to see when the money was sent to the biller.

We recommend contacting your biller directly to confirm the payment was received.